Provides high-level effort estimates on assigned tasks
Works independently on assigned QA items
Seek to gain understanding of the company's org/system infrastructure in order to troubleshoot issues and engage the appropriate engineering teams as issues arise
Provides in-depth troubleshooting skills to assist in resolving errors and performance issues
Be familiar with Exploratory testing methodologies
Write detailed test cases and execute them
Creatively & intuitively find bugs for recently added features in the application
Perform regression testing and provide detailed bug reports & test results reports with reproducible test steps and screenshots
Understand project documents, customer demands, and product objectives to create and execute test cases
Investigate customer problems referred to you by the technical support team, test bugs, and create and manage bug reports
Be able to capture the appropriate logs in Salesforce to help diagnose issues
Handle technical communications and understand the customers' systems
Work with deployment teams, resolve level issues for systems, coordinate product design, and offer inputs on the testability of functional elements and product designs
Collaborates with the Salesforce team regarding application support, helping to oversee the communication, analysis, testing, and implementation as the need arises
Remains aware and up to date of product developments that translate into environmental or code modifications.
Leverage pre-defined processes, instructions, guidelines, and policies to perform day to day tasks.
Works closely with development team to ensure processes, procedures, and best practices
Requirements
2-5 years of experience in QA role on Salesforce
Good communication skills
2 years+ experience of using Apex, Visualforce, Flows and salesforce integrated/Interfacing applications
Experience with Salesforce Sales and Service Cloud
Experience with Web Services testing using tools like ReadyAPI/Postman
Well versed in UI, regression, performance, usability, acceptance, and ad-hoc testing
Should be able to review/write test cases have experience on e2e testing prior UAT
Salesforce Administrator, Platform App Builder or CPQ Specialist certification will be an added advantage
Excellent analytical, problem-solving, and decision-making skills
Effectively works as a member of an agile team and/or independently
Highly self-motivated to continuously learn new methodologies/technologies